They missed the next 4 appointments to meet with us. We decided to use them to do our attic windows and were told we would be getting a discount for being return customers. In January 2014, we had ERIE replace our downstairs windows. Please don't make the same mistake I did. I am sad that this has been so trying on me and my family, and that I am now dependent on these same people for any warranty repairs for the next 35 years. I was promised an opportunity to express myself and a personal visit from the install manager, but that too never came. I was told I needed certain products, they were included in the quote, but did not end up on the installer's contract, so I did not get what I paid for. I was assured dedicated attention and fast turn around, I did not get it. I went with Erie, even though they had a slightly higher price because they were an established organization, not a fly-by-night crew making the rounds. After that, everything was installation - no other contact with the company despite requests for escalation. The care for my property, happiness, and purchased product is next to none, but their care for their bottom line is a top priority.Īfter the initial salespeople came and quoted me super high, the regional guy 'good-cop'ed me into a lower price. The organization and continuity between departments is abysmal. The sales team apparently are not to be trusted. I cannot speak to it being excellent or inadequate, but it seems fine. I want to make sure to be clear about this: The quality of the work done is not in question. My driveway was damaged during the process, which means another project and additional cost on top of it all. I was promised that once a job was started it would be worked until it was done (to help me believe the stress would be low) but in reality this '3-day job' took parts of 3 WEEKS during which the crew was scheduled out-of-state leaving my home in a state of disrepair in their absence. I am highly dissatisfied with several aspects of this project: What I was sold is not what the installers were contracted to install. I am not happy with it, though it is contractually complete. In the end, everything I wanted done by way of the installation process of what was on the installer's contract was done gladly and cheerfully to the best of the installer's ability, and I have confidence that it was installed adequately. When I spoke with the installation manager about it he said it was ok they fall off roofs all the time (!!!). They did not follow safety protocols - climbing ladders with uneven footing and no assistant holding them, no fall protection etc. The team smoked/vaped on my property, left butts in the grass, and even at one point blew their exhaled smoke/vapor into my open window onto my children. The team littered my yard during the day, but did clean up before leaving. I had to have a constant list of items for them to correct. The metal wrapping they put on the ends was wavy and not well connected to the house. My new gutters were marred, the wrong lengths, not spouted away from the house, some had dips such that they retained water instead of draining, and in some places the downspouts were hanging loose from the house. While replacing my roof there were areas where I could still see the bare decking when they were "done". That said, the work that was done was adequate but required my constant supervision and correction. And when the contractor came and did all he was told to do in the contract and the job wasn't done (because what I was sold was not all in the contract given to the installers) I had no choice but to agree that the installers did everything they were asked to do in the contract, which sent them on their way, even though it was not everything that I had been sold.Īnd on top of it, they would not give me a person to contact for escalation. Not only did the sales process stress and inconvenience me and my family, but what I was sold is not what they gave the contractor to do. I had my roof, soffits, and gutters replaced. My experience with the company was horrible. COLUMBUS, OHIO - Do not do business with this company.
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